Support.
Common Issues and Tips.
If you can't resolve your problem, please don't hesitate to contact us.
• If your device is frozen or acting strangely, try restarting it.
• If you delete the app, you can always download it again on your device
(without being charged again).
How to restart your device.
Click here for instructions on restarting your iOS device.
How to fix audio problems.
Click here for instructions on solving audio problems on your iOS device.
Where are the app settings?
The settings are now located in the iOS Settings App. They've been moved to help simplfy the interface for the younger children. You'll find the iOS Settings App by pressing the home button and looking for the app that has grey and white gears for an icon.
The Mute Switch Doesn't Work?
Due to confusion of children hitting the mute switch, a new setting was added to disregard the mute switch. You can still turn the volume off by turning the volume all the way down. If you want your mute switch to work, go to the iOS Settings App. Locate the app settings on the left column and turn the option "Disregard Mute Switch" to OFF.
